HomeServices & Support
The part most suppliers skip
Support that starts before the order and never really ends.
Decima is judged on what happens after delivery. Our clinical and biomedical teams plan cases, train staff, commission equipment and stay on call, so the product performs in the room, not just on paper.
Clinical application support
Product specialists plan case lists, advise on sizing and scrub in to support technique on the table.
Training & education
Technique workshops, operator training and refreshers for surgeons, nurses and biomedical staff.
Installation & commissioning
Delivery, assembly, networking, calibration and acceptance testing for capital equipment.
Biomedical maintenance
Preventive maintenance contracts, repairs and critical spares held locally for fast turnaround.
Consignment & loan logistics
Implant and instrument sets staged per list, sterilised, tracked and replenished after each case.
24/7 emergency cover
An after-hours line for urgent implants, spares and device support when theatres can't wait.
How an engagement runs
A simple, accountable path.
- 1Assess
We review your case mix, equipment and gaps with your clinical and procurement teams.
- 2Specify & quote
A tailored proposal with products, support plan, training and pricing.
- 3Deliver & commission
Cold-chain delivery, installation, calibration and staff training.
- 4Support & sustain
On-call clinical support, maintenance and replenishment for the long term.
Let's build a support plan around your theatre.
Tell us what you run and where it hurts, we'll propose the cover that keeps you operating.